Menu Close

Annette Alvarez, MBA

President & CEO

Annette brings more than 20 years of experience in general management, finance, operations, strategic planning, and customer engagement across several industry verticals. She earned her bachelor’s degree in Business Administration from Bryant College and went on to earn an MBA at the University of New Haven. She has been repeatedly recognized for excellence in the creation, nurturing and supervision of high-functioning teams, productive work environments, and organizational culture. Taking the helm at FirstIdea in 2016, she has refined and extended the brand into new markets with the adoption of innovative technologies and business practices.


Guillermo Alvarez, MS

Vice President

A veteran of the U.S. Air Force with 20 years of subsequent experience in major corporations such as US West, Qwest, and Raytheon, Guillermo brings vast expertise in process effectiveness and assurance, quality assurance, statistical analysis, testing, and business development. He holds a bachelor's degree in Electrical Engineering from Colorado Technical University and a master's degree in Industrial /Organizational Psychology from Grand Canyon University. In his role as vice president at FirstIdea, Guillermo serves as a critical corporate strategist.


Susan Quarles

Operations Manager

The operational heart and soul of FirstIdea, Susan has assembled a distinguished 40-year career in operations management. A veteran of the U.S. Army, Susan was recognized as a “Distinguished Honor Graduate.” Susan carries a broad portfolio of responsibilities from day-to-day office management to customer-facing project duties. She also plays a crucial role in long-term planning geared toward operational excellence and collaboration. Continuously challenging procedures to increase efficiency, her passion for creating and implementing innovative process improvements enhances organizational effectiveness, client satisfaction, and confidence, and drives ongoing expense reduction.


James Coughlin, Ph.D.

Personnel Assessment Consultant

Having worked in both the clinical and business arenas, Dr. Coughlin brings broad experience in the administration, analysis, and interpretation of cognitive, personality, and workplace-based assessments. He earned his bachelor's degree in Psychology from Stockton University, his master's degree in Psychology from Monmouth University, and his Ph.D. in Industrial/Organizational Psychology from Grand Canyon University. Dr. Coughlin is a long-standing member of the American Psychological Association, Society for Industrial and Organizational Psychology, Society for Consulting Psychology, and the Society for Human Resources Management.


Mary Galloway, Ph.D.

Personnel Assessment Consultant

Dr. Galloway is an Industrial-Organizational Psychologist, and certified DISC professional who specializes in STEAM fields. She has developed her expertise in leadership, personality and workers from Generation X. Aside from teaching graduate leadership courses, Dr. Galloway also writes and develops undergraduate courses on topics such as social psychology, human growth and development, worker motivation and leadership and diversity and inclusion. With over a decade of experience teaching at the college level, Dr. Galloway also has professional interests in forensic psychology, personality and behavioral assessments, and job satisfaction.


Michal Gregory, MSOL

Sales and Service Representative

Having worked in human resources and sales, Michal brings a married approach in ensuring our assessments are tailored to your specific needs.  Gregory has her Masters Degree in Organizational Leadership from Indiana Institute of Technology and a Bachelors Degree in Psychology from Indiana University where she was Team Captain for the Women's Swim and Dive program as well as a representative for Team USA internationally. Michal has experience in developing and implementing strategic programs and leadership development to cultivate cultures of excellence and provide the necessary tools and resources to provide impactful growth.


Michelle Chancey, MA

Personnel Assessment Consultant

As FirstIdea’s most experienced consultant, Michelle has innovated and implemented state-of-the-art measurement tools for more than 12 years. Her technical experience is partnered with a robust project management foundation, having led hundreds of projects from conception to completion. She earned a bachelor's degree in Psychology from the University of Vermont and a master's degree in Industrial/Organizational Psychology from the University of Colorado at Denver. Michelle is rarely matched and never surpassed in her areas of expertise.


Jenneh Peabody, MA

Item Developer

Carrying experience from both the private business and public education sectors, Jenneh brings a unique marriage of both the technical and soft skills necessary for effectively and sustainably guiding organizations through growth. She earned a bachelor's degree in Psychology from the University of Michigan and a master's degree in Industrial / Organizational Psychology from The Chicago School of Professional Psychology. Her graduate research extended our understanding of human behaviors at work, especially in the field of motivation theory. At FirstIdea, she is a principal developer and author of knowledge-based content for written assessment instruments and tests.


Janet McCartney

Executive Assistant

With more than 30 years of experience working with major technology companies, Janet brings excellent skills in administration, government contracting, security, and office management.

The consummate utility player, Janet’s passion for accuracy and efficiency is neatly balanced by unmatched diplomacy, critical assets for the sensitive, subtle, and essential work of FirstIdea.